{"id":2037,"date":"2026-04-29T18:03:26","date_gmt":"2026-04-29T16:03:26","guid":{"rendered":"https:\/\/glauxprofessional.com\/politica-de-devolucions-i-reemborsaments\/"},"modified":"2026-05-06T10:13:42","modified_gmt":"2026-05-06T08:13:42","slug":"politica-de-devolucions-i-reemborsaments","status":"publish","type":"page","link":"https:\/\/glauxprofessional.com\/ca\/politica-de-devolucions-i-reemborsaments\/","title":{"rendered":"Pol\u00edtica de devolucions i reemborsaments"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2037\" class=\"elementor elementor-2037 elementor-1108\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29f8676 e-flex e-con-boxed e-con e-parent\" data-id=\"29f8676\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-028bbe8 elementor-widget elementor-widget-heading\" data-id=\"028bbe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">POL\u00cdTICA DE DEVOLUCIONS I REEMBORSAMENTS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-363dcd3 elementor-widget elementor-widget-text-editor\" data-id=\"363dcd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"2\"><strong>1. OBJECTE<\/strong><\/p><p data-path-to-node=\"3\">La present pol\u00edtica regula les condicions de devoluci\u00f3, canvi i reemborsament dels productes adquirits a trav\u00e9s de <b data-path-to-node=\"3\" data-index-in-node=\"118\">Glaux Professional<\/b>, en compliment de la normativa vigent aplicable, incloent el Reial Decret 85\/2018 i el Reglament (CE) n\u00fam. 1223\/2009 sobre productes cosm\u00e8tics.<\/p><p data-path-to-node=\"4\"><strong>2. \u00c0MBIT D&#8217;APLICACI\u00d3<\/strong><\/p><p data-path-to-node=\"5\">Aquesta pol\u00edtica s&#8217;aplica a totes les devolucions realitzades per clients de Glaux Professional en relaci\u00f3 amb productes cosm\u00e8tics comercialitzats per l&#8217;empresa.<\/p><p data-path-to-node=\"6\"><strong>3. TERMINI DE DEVOLUCI\u00d3<\/strong><\/p><p data-path-to-node=\"7\">El client disposa d&#8217;un termini de <b data-path-to-node=\"7\" data-index-in-node=\"34\">30 dies naturals<\/b> des de la recepci\u00f3 de la comanda per sol\u00b7licitar una devoluci\u00f3 o canvi. Transcorregut aquest termini, no s&#8217;acceptaran devolucions ni es processaran reemborsaments. <\/p><p data-path-to-node=\"8\"><strong>4. CONDICIONS D&#8217;ACCEPTACI\u00d3<\/strong><\/p><p data-path-to-node=\"9\">Perqu\u00e8 una devoluci\u00f3 sigui acceptada, s&#8217;hauran de complir les condicions seg\u00fcents:<\/p><ul data-path-to-node=\"10\"><li><p data-path-to-node=\"10,0,0\">El producte ha d&#8217;estar <b data-path-to-node=\"10,0,0\" data-index-in-node=\"23\">sense utilitzar<\/b>, en perfecte estat i en les mateixes condicions en qu\u00e8 va ser lliurat.<\/p><\/li><li><p data-path-to-node=\"10,1,0\">Ha de conservar el seu <b data-path-to-node=\"10,1,0\" data-index-in-node=\"18\">embalatge original<\/b>.<\/p><\/li><li><p data-path-to-node=\"10,2,0\">S&#8217;ha d&#8217;aportar el <b data-path-to-node=\"10,2,0\" data-index-in-node=\"18\">justificant de compra<\/b>.<\/p><\/li><li><p data-path-to-node=\"10,3,0\">El producte ha d&#8217;haver estat fabricat i subministrat per Glaux Professional.<\/p><\/li><\/ul><p data-path-to-node=\"11\">L&#8217;empresa es reserva el dret de rebutjar qualsevol devoluci\u00f3 que no compleixi aquestes condicions.<\/p><p data-path-to-node=\"12\"><strong>5. EXCLUSIONS<\/strong><\/p><p data-path-to-node=\"13\">No s&#8217;acceptaran devolucions en els casos seg\u00fcents:<\/p><ul data-path-to-node=\"14\"><li><p data-path-to-node=\"14,0,0\">Productes oberts o utilitzats de car\u00e0cter higi\u00e8nic o cosm\u00e8tic.<\/p><\/li><li><p data-path-to-node=\"14,1,0\">Productes peribles o manipulats incorrectament.<\/p><\/li><li><p data-path-to-node=\"14,2,0\">Targetes regal o programari descarregable.<\/p><\/li><li><p data-path-to-node=\"14,3,0\">Determinats productes de salut o cura personal per motius d&#8217;higiene.<\/p><\/li><\/ul><p data-path-to-node=\"15\"><strong>6. AVALUACI\u00d3 T\u00c8CNICA DE LES DEVOLUCIONS<\/strong><\/p><p data-path-to-node=\"16\">Tota devoluci\u00f3 ser\u00e0 sotmesa a un proc\u00e9s d&#8217;inspecci\u00f3 t\u00e8cnica per determinar-ne l&#8217;origen. S&#8217;avaluar\u00e0 si la incid\u00e8ncia es deu a un defecte de fabricaci\u00f3, danys durant el transport, error log\u00edstic o \u00fas indegut per part del client. En funci\u00f3 del resultat, es determinar\u00e0 la proced\u00e8ncia de reemborsament, substituci\u00f3 del producte o rebuig de la devoluci\u00f3.  <\/p><p data-path-to-node=\"17\"><strong>7. INCID\u00c8NCIES EN TRANSPORT<\/strong><\/p><p data-path-to-node=\"18\">En cas de danys imputables al transport:<\/p><ul data-path-to-node=\"19\"><li><p data-path-to-node=\"19,0,0\"><b data-path-to-node=\"19,0,0\" data-index-in-node=\"0\">Trencaments parcials:<\/b> reposici\u00f3 sense cost.<\/p><\/li><li><p data-path-to-node=\"19,1,0\"><b data-path-to-node=\"19,1,0\" data-index-in-node=\"0\">Trencaments totals o significatius:<\/b> reposici\u00f3 completa de la comanda.<\/p><\/li><li><p data-path-to-node=\"19,2,0\"><b data-path-to-node=\"19,2,0\" data-index-in-node=\"0\">P\u00e8rdua de l&#8217;enviament:<\/b> reposici\u00f3 sense cost.<\/p><\/li><\/ul><p data-path-to-node=\"20\">Glaux Professional gestionar\u00e0 la reclamaci\u00f3 corresponent amb l&#8217;empresa de transport.<\/p><p data-path-to-node=\"21\"><strong>8. ERRORS EN LA COMANDA<\/strong><\/p><p data-path-to-node=\"22\">En cas d&#8217;enviament de productes incorrectes:<\/p><ul data-path-to-node=\"23\"><li><p data-path-to-node=\"23,0,0\">Es procedir\u00e0 a la recollida del producte enviat per error.<\/p><\/li><li><p data-path-to-node=\"23,1,0\">Si el producte no presenta manipulaci\u00f3, podr\u00e0 reincorporar-se a l&#8217;estoc.<\/p><\/li><li><p data-path-to-node=\"23,2,0\">S&#8217;enviar\u00e0 el producte correcte sense cost addicional per al client.<\/p><\/li><\/ul><p data-path-to-node=\"24\"><strong>9. INCID\u00c8NCIES DE PRODUCTE<\/strong><\/p><p data-path-to-node=\"25\">En casos de defectes com ara p\u00e8rdua de volum o altres alteracions:<\/p><ul data-path-to-node=\"26\"><li><p data-path-to-node=\"26,0,0\">El producte podr\u00e0 ser substitu\u00eft per un altre del mateix lot.<\/p><\/li><li><p data-path-to-node=\"26,1,0\">En cas necessari, es fabricar\u00e0 un nou lot. En cap cas es barrejaran lots diferents. <\/p><\/li><\/ul><p data-path-to-node=\"27\"><strong>10. REEMBORSAMENTS<\/strong><\/p><p data-path-to-node=\"28\">Un cop rebuda i avaluada la devoluci\u00f3, es notificar\u00e0 al client l&#8217;aprovaci\u00f3 o el rebuig. En cas d&#8217;aprovaci\u00f3, el reemborsament es realitzar\u00e0 mitjan\u00e7ant el m\u00e8tode de pagament original en un termini raonable.<\/p><blockquote data-path-to-node=\"29\"><p data-path-to-node=\"29,0\"><b data-path-to-node=\"29,0\" data-index-in-node=\"0\">Important:<\/b> Els productes adquirits en promoci\u00f3 o amb descompte no seran reemborsables.<\/p><\/blockquote><p><strong>11. CANVIS<\/strong><\/p><p data-path-to-node=\"31\">\u00danicament es realitzaran canvis en els casos de producte defectu\u00f3s o producte danyat durant l&#8217;enviament.<\/p><p data-path-to-node=\"32\"><strong>12. DESPESES D&#8217;ENVIAMENT<\/strong><\/p><ul data-path-to-node=\"33\"><li><p data-path-to-node=\"33,0,0\">Les despeses d&#8217;enviament de la devoluci\u00f3 seran <b data-path-to-node=\"33,0,0\" data-index-in-node=\"43\">assumides pel client<\/b>, excepte en casos imputables a Glaux Professional.<\/p><\/li><li><p data-path-to-node=\"33,1,0\">Aquestes despeses no seran reemborsables i, en cas de reemborsament del producte, podran deduir-se de l&#8217;import total.<\/p><\/li><\/ul><p data-path-to-node=\"34\"><strong>13. SEGURETAT I COMPLIMENT NORMATIU<\/strong><\/p><p data-path-to-node=\"35\">Per raons de seguretat, qualitat i compliment normatiu, no es realitzar\u00e0 reprocessament de productes retornats. Els productes no aptes seran eliminats mitjan\u00e7ant un gestor autoritzat per garantir la seguretat del consumidor final.<\/p><p data-path-to-node=\"36\"><strong>14. CONTACTE<\/strong><\/p><p data-path-to-node=\"37\">Per a qualsevol consulta relacionada amb devolucions i reemborsaments, podeu enviar un correu electr\u00f2nic a: <a href=\"mailto:info@grup-olive.com\"><b data-path-to-node=\"37\" data-index-in-node=\"105\">info@grup-olive.com<\/b><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE DEVOLUCIONS I REEMBORSAMENTS 1. OBJECTE La present pol\u00edtica regula les condicions de devoluci\u00f3, canvi i reemborsament dels productes adquirits a trav\u00e9s de Glaux Professional, en compliment de la normativa vigent aplicable, incloent el Reial Decret 85\/2018 i el Reglament (CE) n\u00fam. 1223\/2009 sobre productes cosm\u00e8tics. 2. \u00c0MBIT D&#8217;APLICACI\u00d3 Aquesta pol\u00edtica s&#8217;aplica a totes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[],"class_list":["post-2037","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de devolucions i reemborsaments - Glaux<\/title>\n<meta name=\"description\" content=\"POL\u00cdTICA DE DEVOLUCIONS I REEMBORSAMENTS 1. 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