{"id":2132,"date":"2026-04-29T18:03:26","date_gmt":"2026-04-29T16:03:26","guid":{"rendered":"https:\/\/glauxprofessional.com\/returns-and-refunds-policy\/"},"modified":"2026-05-06T10:18:13","modified_gmt":"2026-05-06T08:18:13","slug":"returns-and-refunds-policy","status":"publish","type":"page","link":"https:\/\/glauxprofessional.com\/en\/returns-and-refunds-policy\/","title":{"rendered":"Returns and Refunds Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2132\" class=\"elementor elementor-2132 elementor-1108\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29f8676 e-flex e-con-boxed e-con e-parent\" data-id=\"29f8676\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-028bbe8 elementor-widget elementor-widget-heading\" data-id=\"028bbe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">RETURNS AND REFUNDS POLICY<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-363dcd3 elementor-widget elementor-widget-text-editor\" data-id=\"363dcd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"2\"><strong>1. PURPOSE<\/strong><\/p><p data-path-to-node=\"3\">This policy governs the conditions for returns, exchanges, and refunds for products purchased through <b data-path-to-node=\"3\" data-index-in-node=\"118\">Glaux Professional<\/b>, in compliance with applicable regulations in force, including Royal Decree 85\/2018 and Regulation (EC) No. 1223\/2009 on cosmetic products.<\/p><p data-path-to-node=\"4\"><strong>2. SCOPE<\/strong><\/p><p data-path-to-node=\"5\">This policy applies to all returns made by Glaux Professional customers in relation to cosmetic products marketed by the company.<\/p><p data-path-to-node=\"6\"><strong>3. RETURN PERIOD<\/strong><\/p><p data-path-to-node=\"7\">The customer has a period of <b data-path-to-node=\"7\" data-index-in-node=\"34\">30 calendar days<\/b> from receipt of the order to request a return or exchange. After this period, returns will not be accepted and refunds will not be processed. <\/p><p data-path-to-node=\"8\"><strong>4. ACCEPTANCE CONDITIONS<\/strong><\/p><p data-path-to-node=\"9\">For a return to be accepted, the following conditions must be met:<\/p><ul data-path-to-node=\"10\"><li><p data-path-to-node=\"10,0,0\">The product must be <b data-path-to-node=\"10,0,0\" data-index-in-node=\"23\">unused<\/b>, in perfect condition, and in the same condition as when it was delivered.<\/p><\/li><li><p data-path-to-node=\"10,1,0\">It must retain its <b data-path-to-node=\"10,1,0\" data-index-in-node=\"18\">original packaging<\/b>.<\/p><\/li><li><p data-path-to-node=\"10,2,0\">The <b data-path-to-node=\"10,2,0\" data-index-in-node=\"18\">proof of purchase<\/b> must be provided.<\/p><\/li><li><p data-path-to-node=\"10,3,0\">The product must have been manufactured and supplied by Glaux Professional.<\/p><\/li><\/ul><p data-path-to-node=\"11\">The company reserves the right to reject any return that does not meet these conditions.<\/p><p data-path-to-node=\"12\"><strong>5. EXCLUSIONS<\/strong><\/p><p data-path-to-node=\"13\">Returns will not be accepted in the following cases:<\/p><ul data-path-to-node=\"14\"><li><p data-path-to-node=\"14,0,0\">Opened or used products of a hygienic or cosmetic nature.<\/p><\/li><li><p data-path-to-node=\"14,1,0\">Perishable products or products handled incorrectly.<\/p><\/li><li><p data-path-to-node=\"14,2,0\">Gift cards or downloadable software.<\/p><\/li><li><p data-path-to-node=\"14,3,0\">Certain health or personal care products for hygiene reasons.<\/p><\/li><\/ul><p data-path-to-node=\"15\"><strong>6. TECHNICAL ASSESSMENT OF RETURNS<\/strong><\/p><p data-path-to-node=\"16\">All returns will be subject to a technical inspection process to determine their origin. It will be assessed whether the issue is due to a manufacturing defect, damage during transport, a logistics error, or improper use by the customer. Depending on the outcome, eligibility for a refund, product replacement, or rejection of the return will be determined.  <\/p><p data-path-to-node=\"17\"><strong>7. TRANSPORT INCIDENTS<\/strong><\/p><p data-path-to-node=\"18\">In the event of transport-related damage:<\/p><ul data-path-to-node=\"19\"><li><p data-path-to-node=\"19,0,0\"><b data-path-to-node=\"19,0,0\" data-index-in-node=\"0\">Partial breakage:<\/b> replacement at no cost.<\/p><\/li><li><p data-path-to-node=\"19,1,0\"><b data-path-to-node=\"19,1,0\" data-index-in-node=\"0\">Total or significant breakage:<\/b> full replacement of the order.<\/p><\/li><li><p data-path-to-node=\"19,2,0\"><b data-path-to-node=\"19,2,0\" data-index-in-node=\"0\">Shipment lost:<\/b> replacement at no cost.<\/p><\/li><\/ul><p data-path-to-node=\"20\">Glaux Professional will handle the corresponding claim with the carrier.<\/p><p data-path-to-node=\"21\"><strong>8. ORDER ERRORS<\/strong><\/p><p data-path-to-node=\"22\">In the event that incorrect products are shipped:<\/p><ul data-path-to-node=\"23\"><li><p data-path-to-node=\"23,0,0\">The product sent in error will be collected.<\/p><\/li><li><p data-path-to-node=\"23,1,0\">If the product shows no signs of tampering, it may be returned to stock.<\/p><\/li><li><p data-path-to-node=\"23,2,0\">The correct product will be shipped at no additional cost to the customer.<\/p><\/li><\/ul><p data-path-to-node=\"24\"><strong>9. PRODUCT ISSUES<\/strong><\/p><p data-path-to-node=\"25\">In cases of defects such as loss of volume or other alterations:<\/p><ul data-path-to-node=\"26\"><li><p data-path-to-node=\"26,0,0\">The product may be replaced with another from the same batch.<\/p><\/li><li><p data-path-to-node=\"26,1,0\">If necessary, a new batch will be produced. Under no circumstances will different batches be mixed. <\/p><\/li><\/ul><p data-path-to-node=\"27\"><strong>10. REFUNDS<\/strong><\/p><p data-path-to-node=\"28\">Once the return has been received and assessed, the customer will be notified of approval or rejection. If approved, the refund will be issued using the original payment method within a reasonable period. <\/p><blockquote data-path-to-node=\"29\"><p data-path-to-node=\"29,0\"><b data-path-to-node=\"29,0\" data-index-in-node=\"0\">Important:<\/b> Products purchased on promotion or at a discount are non-refundable.<\/p><\/blockquote><p><strong>11. EXCHANGES<\/strong><\/p><p data-path-to-node=\"31\">Exchanges will only be made in cases of defective products or products damaged during shipping.<\/p><p data-path-to-node=\"32\"><strong>12. SHIPPING COSTS<\/strong><\/p><ul data-path-to-node=\"33\"><li><p data-path-to-node=\"33,0,0\">Return shipping costs will be <b data-path-to-node=\"33,0,0\" data-index-in-node=\"43\">borne by the customer<\/b>, except in cases attributable to Glaux Professional.<\/p><\/li><li><p data-path-to-node=\"33,1,0\">These costs are non-refundable and, in the event of a product refund, may be deducted from the total amount.<\/p><\/li><\/ul><p data-path-to-node=\"34\"><strong>13. SAFETY AND REGULATORY COMPLIANCE<\/strong><\/p><p data-path-to-node=\"35\">For safety, quality, and regulatory compliance reasons, returned products will not be reprocessed. Unfit products will be disposed of through an authorized waste management provider to ensure the safety of the end consumer. <\/p><p data-path-to-node=\"36\"><strong>14. CONTACT<\/strong><\/p><p data-path-to-node=\"37\">For any queries related to returns and refunds, you may send an email to: <a href=\"mailto:info@grup-olive.com\"><b data-path-to-node=\"37\" data-index-in-node=\"105\">info@grup-olive.com<\/b><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RETURNS AND REFUNDS POLICY 1. PURPOSE This policy governs the conditions for returns, exchanges, and refunds for products purchased through Glaux Professional, in compliance with applicable regulations in force, including Royal Decree 85\/2018 and Regulation (EC) No. 1223\/2009 on cosmetic products. 2. SCOPE This policy applies to all returns made by Glaux Professional customers in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[],"class_list":["post-2132","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and Refunds Policy - Glaux<\/title>\n<meta name=\"description\" content=\"RETURNS AND REFUNDS POLICY 1. 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